Refund policy

Last updated: October 16, 2026

Arrived broken, damaged or defective? We make it right.

You don't need to send anything back. Email gtbands.contact@gmail.com with your order number and a photo or short video showing the problem. Once we've checked it, we'll send you a free replacement or give you a full refund — your choice. Please contact us as soon as you notice the problem, ideally within a few days of delivery.

Change of mind

We don't accept returns or offer refunds for change of mind. Please check the product page carefully before ordering.

Lost or late package

If your package doesn't arrive or seems stuck, email us with your order number. We'll open an investigation with the carrier. If the package is confirmed lost, we'll ship a new one or refund you in full.

Refunds

Approved refunds go back to your original payment method. Depending on your bank or PayPal, it can take 5–10 business days to show on your account.

Warranty claims

If your GTBANDS stops working later on, see our 6-Month Limited Warranty.

Contact

gtbands.contact@gmail.com — please include your order number.